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Overview
At Elhandasiya, we strive to ensure your satisfaction with our products. Please read our return and exchange policy below.
1. Eligibility for Returns
- Products must be returned within 14 days of purchase.
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
2. Non-Returnable Items
- Software products, opened items, and customized orders are non-returnable.
3. Exchange Policy
- Items can be exchanged for a similar product within 14 days, subject to stock availability.
4. Refund Process
- Refunds will be processed to the original payment method within 7-14 business days after the returned item is inspected and approved.
- Shipping fees are non-refundable unless the return is due to an error on our part.
5. Contact Us
- For return or exchange requests, please email us at: info@elhandasiya.com with your order details.
For any further information, feel free to contact our customer support team at info@elhandasiya.com.