Refund and Returns Policy

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Overview

At Elhandasiya, we strive to ensure your satisfaction with our products. Please read our return and exchange policy below.

1. Eligibility for Returns

• Products must be returned within 14 days of purchase.
• Items must be unused, in their original condition, and in the original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required.

2. Non-Returnable Items

• Software products, opened items, and customized orders are non-returnable.

3. Exchange Policy

• Items can be exchanged for a similar product within 14 days, subject to stock availability.

4. Refund Process

• Refunds will be processed to the original payment method within 7-14 business days after the returned item is inspected and approved.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Contact Us

• For return or exchange requests, please email us at: info@elhandasiya.com with your order details.

For any further information, feel free to contact our customer support team at info@elhandasiya.com.